We have recently been informed of an alarming trend that has seemingly developed over the past several months, where students (or their parents) have reported that not all mail sent to students is being received.
We are reviewing our internal processes to identify any vulnerabilities or gaps that may be contributing to the problem. In the meantime, we recommend each student go to USPS.com and sign up for Informed Delivery. It’s a free service that will email you a daily scanned image of the front of any standard-sized piece of mail that you should be receiving soon.
These scanned images are generated at the Columbus sorting facility, so subscribing to this service will help identify where process gaps may exist that could be contributing to lost mail.
It should also be noted that the Delaware Postmaster has informed us that backlogs in the Indiana sorting facility are contributing to significant delays of some mail routed through Columbus. Reportedly, some mail is several months delayed!
If you continue to experience any lost or delayed mail, please let me know. The more data we gather, the clearer the solution will become.
OWU Sponsoring Organization/Office: Auxiliary Business Development
Contact: Jeremy Stanford at jlstanford@owu.edu