OWU Information Services is seeking an Oh-Wooo Help Desk Assistant, full-time through the summer, M-F 8:30-4:30, May 4-Aug. 23.
This student worker will provide telephone, email, webchat, and walk-up support, as well as keep online support resources up-to-date. To apply: https://forms.gle/cUyepabgQTx14vws8
More details:
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Technical Assistance and Support
* Answer Help Desk phone calls and webchat requests
* Answer email questions and requests for assistance that come in as TOPdesk tickets
* Assist with connecting devices to our campus networks
* Provide technical support to the campus community, utilizing resources provided
* Monitor email and webchat through TOPdesk and LibraryH3lp
* Check the status of online resources as needed
* Accurately escalate any unresolved problems to Information Services staff, according to documentation
* Keep the front lobby area clean and in acceptable user condition
* Always enter the user’s name and contact info, along with the nature of their call
* Check voicemails that come in as Help Desk tickets
* Keep Information Services staff up to date of any concerns
Keeping Documentation Up-to-Date
* Contribute knowledge to the Oh-Wooo Help Desk website (helpdesk.owu.edu) and internal department resources
* Keep an editorial eye on any pages used and update as needed
* Share helpful tips & tricks found with the team and staff
Desirable Skills
* Computer knowledge & troubleshooting (the more the better)
* Customer service (often more important than technical know-how)
* Good communication, both written and oral
* Initiative and ability to work independently
OWU Sponsoring Organization/Office: Information Services
Contact: David Soliday at helpdesk@owu.edu